HOTEL MANAGER
Company: Downtown Grand Las Vegas
Location: Las Vegas
Posted on: October 20, 2024
Job Description:
POSITION SUMMARY:
Read all the information about this opportunity carefully, then use
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It is the primary responsibility of the Hotel Manager to
participate as an acting member of the Team and oversee the daily
operations of the Front Desk and Bell Desk. Supervise and assign
tasks to all 3 shifts. Conduct and assist with daily administrative
duties. All duties are to be performed in accordance with
departmental and Downtown Grand policies, procedures, and
practices.
POSITION RESPONSIBILITIES/DUTIES:
- Supervises assigned staff to include training; coaching;
performance feedback, recommending and administering discipline,
and scheduling.
- Maintains and instills with staff a high quality of guest
service.
- Holding staff accountable to provide an excellent experience
for all guests.
- Answers/responds to guest reviews in multiple
channels.
- Through a positive example, actively promotes an environment
conducive to high quality customer service.
- Reviews and updates schedules to ensure the proper coverage for
the Front Desk and Bell Desk.
- Responsible for departmental budget including, but not limited
to; Labor, Purchasing expenses, Cash Variances.
- Maintains and updates staff counselling and
discipline.
- Interviews applicants for subordinate positions, assigns work,
grants overtime and early outs, issues discipline, trains
employees.
- Corresponds with guests to maintain good customer
relations.
- Organizes the hotel department for effective and efficient
service, as well as overall coordination and control.
- Maintains familiarity with market trends, hotel laws and
statutes, and products as they pertain to the industry.
- May perform the duties of the subordinate personnel.
- Responsible for monitoring the physical appearance of the
entire property, but particularly the hotel.
- Keeps administration informed of the activities and status of
the operation with emphasis on uncommon or possible
issues.
- Creates or initiates records, reports, and other administrative
documentation in a timely manner, as required to meet expectations
of the organization.
- Adhere to and uphold all appearance and uniform
standards.
- Maintain an open line of communication with other Department
Managers.
- Maintain a positive and professional demeanor during all
interactions with guests, fellow Team Members, and
Vendors.
- Ability to accept performance feedback in a professional
manner.
- Regular attendance and punctuality on all scheduled shifts are
considered an essential function of the job.
- Monitor over and short report from accounting and research and
explain any variances.
- Attend scheduled meetings with other departments.
- Fully understand promotions from Marketing, Group
specifications from Sales.
- Oversee and ensure that rooms are pre-blocked and assigned for
any group requirements.
- Update staff daily on happenings within the Hotel or within the
area that would affect the day-to-day operations.
- Monitor room availability multiple times per day and directly
communicate with the Director of Hotel Operations, Revenue
Management department as well as with Housekeeping to ensure a
smooth daily process of checking guests into and out of the
Hotel.
- Works closely with the Housekeeping Department Management Team
to ensure rooms are readily accessible for guests to check
in.
- Able to manipulate room inventories to account for any
oversells of room types and ensures that all reservations have
accommodations.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to communicate effectively in English, in both written
and oral forms
- Ability to communicate effectively with various departments and
all levels of management
- Ability to solve routine problems
- Ability to effectively and efficiently move around work
area
- Possess strong Microsoft Office skills.
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent
- Must have at least five (5) years' previous hotel front desk
experience and at least three (3) years in a hotel management role
of Supervisor or above.
- Previous experience at a large resort.
- Working knowledge of hotel front desk and related accounting
procedures.
- Strong organizational skills.
- Must be able to comprehend all information and
documentation.
- Work varied shifts, including weekends and holidays.
- HMS property management system a plus.
PHYSICAL REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a
computer.
- Must be able to lift up to 20 pounds at times.
- Ability to work in an environment that is subject to varying
levels of noise, crowds, and smoke.
- Follow all safety procedures as established by the company.
This job description in no way states or implies that these are the
only duties to be performed by the team member in this position. It
is not intended to give all the details or a step-by-step account
of the way each procedure or task is performed. The incumbent is
expected to perform other duties necessary for the effective
operation of the department.
Downtown Grand is an Equal Opportunity Employer. In compliance with
the Americans with Disabilities Act. Downtown Grand will provide
reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current team
members to discuss potential accommodation with the team
member.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
Work Location: In person
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Keywords: Downtown Grand Las Vegas, Sunrise Manor , HOTEL MANAGER, Hospitality & Tourism , Las Vegas, Nevada
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