General Manager
Company: National Indoor RV Centers
Location: North Las Vegas
Posted on: September 25, 2024
Job Description:
NIRVC is seeking a dynamic and results-oriented General Manager
to oversee our North Las Vegas, NV location. As the General Manager
(GM), you will be responsible for driving revenue growth,
developing strategic initiatives, and managing a cross-functional
team to achieve success in a new startup market for NIRVC. Your
role includes maintaining robust relationships with both internal
and external stakeholders to foster engagement and promote the
NIRVC brand, along with coaching and developing team members to
continually improve performance, anticipate market conditions, and
provide an impeccable level of customer service to our valued
customers. Responsibilities:
- Demonstrate executive-level business acumen and exceptional
communication skills to effectively lead the location.
- Take ownership of the Profit and Loss (P&L) statement and
provide overall leadership for the site, ensuring alignment with
company objectives.
- Meet service hours, sales deliveries, F&I gross margin, and
sales targets while collaborating closely with Sales Leadership to
achieve sales goals.
- Oversee and manage the daily operations of the RV service
department, including oversight of the scheduling and management of
the service technicians, assigning work orders, and ensuring timely
completion of service requests.
- Develop and implement service policies and procedures to ensure
consistent and high-quality service to customers.
- Oversee parts ordering needs and supplies for the service
department and maintain accurate inventory records.
- Ensure all service technicians are properly trained and
equipped to perform their job duties.
- Monitor service quality to ensure customer satisfaction and
respond promptly and professionally to customer inquiries and
complaints.
- Develop and manage the department budget, including forecasting
revenue and expenses, and controlling costs.
- Champion an impeccable customer experience and maintain strong
customer relationship management practices.
- Lead, mentor, and motivate location employees to cultivate a
positive organizational culture.
- Collaborate with cross-functional teams to optimize operational
efficiency and customer satisfaction.
- Maintain proficiency in sales and service-related systems and
processes.
- Develop and implement promotional activities and events to
attract new customers.
- Manage inventory levels and work with the parts and service
departments to ensure timely delivery of RVs to customers.
- Ensure compliance with all legal and ethical sales
practices.
- Uphold workplace safety guidelines and promote a culture of
safety awareness.
- Continuously learn about the business landscape, identifying
opportunities for growth and addressing challenges
proactively.
- Perform other duties as assigned or requested.Qualifications:
- 7-10 years of relevant experience as a #1 of an operation,
building and retaining teams, managing operations in excess of $10
million in sales
- 5+ years of experience managing a P&L with proven ability
to analyze KPIs and drive performance improvement
- Minimum of 3-5 years of service experience in RV service or a
related field (automotive)
- At least 5 years of supervisory experience
- Prior experience in RV/Automotive sales or a related field,
with a proven track record of achieving sales targets
- Bachelors degree in business administration, management or a
field related field is strongly preferred, or equivalent
work-related experience
- Previous leadership experience, building or managing a team in
a startup environment is preferred
- Hands on leader interested and experienced in developing team
members
- Demonstrated success providing an impeccable customer
experience and customer relationship management
- Proven ability to establish credibility and communicate
effectively with cross-functional partners
- Ability to synthesize information to drive decision making and
see the big picture while effectively managing details
- High degree of professional credibility, including
responsiveness, business focus, integrity, ethical standards,
acumen, and ability to prioritize across competing demands
- Excellent written and verbal communication and presentation
skills, with a demonstrated ability to communicate challenges and
opportunities concisely and clearly
- Must have a valid drivers license and clean driving record; and
be willing and able to drive a Class A Motorhome. Working
Conditions:
- The role will require evening and weekend work to accommodate
customer needs.
- Travel may be necessary to attend industry events or meet with
manufacturers.
- The work environment can be fast-paced and demanding,
necessitating the ability to perform under pressure
effectively.
- May require extended periods of computer exposure.
- The majority of working hours will be spent in a
temperature-controlled office setting.
- Light physical activity such as walking and standing
required.
- The job requires clear vision and ability to use
computers.
- May work nights, weekends, and holidays, if the organization
operates extended hours.What We Offer:We believe in investing in
our employees with a great benefits package and ongoing training to
help you reach your career goals:
- Medical, Dental, and Vision Available 1stof the month following
start date
- Voluntary Supplemental benefits (STD, LTD, Life, Accident,
Critical Illness)
- 401K
- Over 100 hours of PTO in the 1styear
- 4 paid Holidays and 40 hours of Floating Holiday
- Industry leading pay
- Brand new facilities
- Advancement opportunitiesNIRVC is an Equal Opportunity Employer
(EOE).All applicants must be able to pass pre-employment testing
including but not limited to a background check, MVR, and drug
screen.
PIbcac6348930e-37248-35407065
Keywords: National Indoor RV Centers, Sunrise Manor , General Manager, Executive , North Las Vegas, Nevada
Didn't find what you're looking for? Search again!
Loading more jobs...