General Manager
Company: National Indoor RV Centers
Location: North Las Vegas
Posted on: September 25, 2024
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Job Description:
NIRVC is seeking a dynamic and results-oriented General Manager
to oversee our North Las Vegas, NV location. As the General Manager
(GM), you will be responsible for driving revenue growth,
developing strategic initiatives, and managing a cross-functional
team to achieve success in a new startup market for NIRVC. Your
role includes maintaining robust relationships with both internal
and external stakeholders to foster engagement and promote the
NIRVC brand, along with coaching and developing team members to
continually improve performance, anticipate market conditions, and
provide an impeccable level of customer service to our valued
customers. Responsibilities:Demonstrate executive-level business
acumen and exceptional communication skills to effectively lead the
location.Take ownership of the Profit and Loss (P&L) statement
and provide overall leadership for the site, ensuring alignment
with company objectives.Meet service hours, sales deliveries,
F&I gross margin, and sales targets while collaborating closely
with Sales Leadership to achieve sales goals.Oversee and manage the
daily operations of the RV service department, including oversight
of the scheduling and management of the service technicians,
assigning work orders, and ensuring timely completion of service
requests.Develop and implement service policies and procedures to
ensure consistent and high-quality service to customers.Oversee
parts ordering needs and supplies for the service department and
maintain accurate inventory records.Ensure all service technicians
are properly trained and equipped to perform their job
duties.Monitor service quality to ensure customer satisfaction and
respond promptly and professionally to customer inquiries and
complaints.Develop and manage the department budget, including
forecasting revenue and expenses, and controlling costs.Champion an
impeccable customer experience and maintain strong customer
relationship management practices.Lead, mentor, and motivate
location employees to cultivate a positive organizational
culture.Collaborate with cross-functional teams to optimize
operational efficiency and customer satisfaction.Maintain
proficiency in sales and service-related systems and
processes.Develop and implement promotional activities and events
to attract new customers.Manage inventory levels and work with the
parts and service departments to ensure timely delivery of RVs to
customers.Ensure compliance with all legal and ethical sales
practices.Uphold workplace safety guidelines and promote a culture
of safety awareness.Continuously learn about the business
landscape, identifying opportunities for growth and addressing
challenges proactively.Perform other duties as assigned or
requested.Qualifications:7-10 years of relevant experience as a #1
of an operation, building and retaining teams, managing operations
in excess of $10 million in sales5+ years of experience managing a
P&L with proven ability to analyze KPIs and drive performance
improvementMinimum of 3-5 years of service experience in RV service
or a related field (automotive)At least 5 years of supervisory
experiencePrior experience in RV/Automotive sales or a related
field, with a proven track record of achieving sales
targetsBachelors degree in business administration, management or a
field related field is strongly preferred, or equivalent
work-related experiencePrevious leadership experience, building or
managing a team in a startup environment is preferredHands on
leader interested and experienced in developing team
membersDemonstrated success providing an impeccable customer
experience and customer relationship managementProven ability to
establish credibility and communicate effectively with
cross-functional partnersAbility to synthesize information to drive
decision making and see the big picture while effectively managing
detailsHigh degree of professional credibility, including
responsiveness, business focus, integrity, ethical standards,
acumen, and ability to prioritize across competing demandsExcellent
written and verbal communication and presentation skills, with a
demonstrated ability to communicate challenges and opportunities
concisely and clearlyMust have a valid drivers license and clean
driving record; and be willing and able to drive a Class A
Motorhome. Working Conditions:The role will require evening and
weekend work to accommodate customer needs.Travel may be necessary
to attend industry events or meet with manufacturers.The work
environment can be fast-paced and demanding, necessitating the
ability to perform under pressure effectively.May require extended
periods of computer exposure.The majority of working hours will be
spent in a temperature-controlled office setting.Light physical
activity such as walking and standing required.The job requires
clear vision and ability to use computers.May work nights,
weekends, and holidays, if the organization operates extended
hours.What We Offer:We believe in investing in our employees with a
great benefits package and ongoing training to help you reach your
career goals:Medical, Dental, and Vision Available 1stof the month
following start dateVoluntary Supplemental benefits (STD, LTD,
Life, Accident, Critical Illness)401KOver 100 hours of PTO in the
1styear4 paid Holidays and 40 hours of Floating HolidayIndustry
leading payBrand new facilitiesAdvancement opportunitiesNIRVC is an
Equal Opportunity Employer (EOE).All applicants must be able to
pass pre-employment testing including but not limited to a
background check, MVR, and drug
screen.PI3613ea190f38-25660-35407065
Keywords: National Indoor RV Centers, Sunrise Manor , General Manager, Executive , North Las Vegas, Nevada
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